Management, Vol. 3, Issue 5, Dec  2020, Pages 1-15; DOI:

The Effect of Implementing Total Quality Management on Job Satisfaction (Including Case-Study)

Management, Vol. 3, Issue 5, Dec  2020, Pages 1-15.


Reza Azarian 1 , Gholamreza Tizfahm Fard 2 , Abotaleb Habibi Machiyani 3 , Mohammad Taghipour 4*

1 Industrial Engineering, Ghiaseddin Jamshid Kashani, Non-Profit University, Qazvin, Iran

2 Department of Management, Allameh Tabatabai University, Tehran, Iran

3 Department of Management, Kharazmi University, Tehran, Iran

4 Young Researchers and Elites club, Science and Research Branch, Islamic Azad University, Tehran, Iran

Received: 8 May 2020; Accepted: 10 June 2020; Published: 13 July 2020

Download PDF | Views 885 | Download 531


Projects Most of the research studies conducted by the education organization have attended sub-branches of management and have given less consideration to total quality management (TQM) as an important and comprehensive issue that evaluates an organization from different aspects in order to enhance it. The present study has examined the effect of TQM system and its impact on job satisfaction in the educational organization. This research is applied based on the purpose and is descriptive-survey in terms of nature and method. The statistical population of this study include the managers and experts of different levels of departments of the educational organization, as well as principals, deputies, and school staff; the stratified-random sampling method was used. The method is based on inferential statistics (data correlation analysis) and SPSS software was used to analyze the data. The results showed that there was a significant difference between TQM and increased job satisfaction in the educational organization.


Total Quality Management, Job Satisfaction, Education


© 2017 by the authors. Licensee International Technology and Science Press Limited. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


[1] Abdi, H.A.; Safarian, H.S.; Yusefi, S.A.R.; Taghipour, M. Predicting Entrepreneurial Marketing through Strategic Planning (Including Case Study). Educational Administration Research Quarterly, 2019, 10(2), 127-142.

[2] Haj, A.A.; Naami, A.; Fathi, H.K; Taghipour, M. Identificaion and prioritization of effective indicators on optimal implementation of customer reiationship management in the insurance industry(including case study). Journal of Process Engineering, 2019, 5(1), 18-28.

[3] Taghipour, M.; Seraj, F.; Amir, H.M.; Farahani, K.S. Risk analysis in the management of urban construction projects from the perspective of the employer and the contractor. International Journal of organization Leadership, 2015, 4, 356-373.

[4] Rezvani, B.M.; Taghipour, M. Identification and Management of Risks in Construction Projects. American Journal of Civil Engineering, 2015, 3(5), 170-177.

[5] Alamdar, K.M.; Naami, A.; Taghipour, M. Effect of integrated marketing communication on brand value with the role of agencys reputation (including case study). Journal of Process Engineering, 2019, 5(1), 30-44..

[6] Taghipour, M.; Mahboobi, M.; Nikoeifar, A.; Soofi, M.E. Analysing the Effects of Physical Conditions of the Workplace on Employee’s Productivity (Including Case Study). International Journal of Environmental Protection and Policy, 2015, 3(4), 111-119.

[7] Baghipour, S.F.; Bozorgi, A.A.; Mououdi, M.A.; Taghipour, M. Modeling of Nurses’ shift Work schedules According to Ergonomics: A case study in Imam sajjad (As) Hospital of Ramsar. Journal of Ergonomics, 2016, 4(1), 1-12.

[8] Taghipour, M.; Mehrnaz, B.; Khodarezaei, M.; Farid, F. Supply Chain Performance  Evaluation  in IN The  IT Industry. International Journal of  Recent Research and Applied Studies, 2015, 23(2), 144-156.

[9] Taghipour, M.; Vosough, A.; Kazemi, N.; Ahitabar, P. The Study of the Application of Risk Management in the Operation and Maintenance of Power Plant Projects. International Journal of Business Management, 2018, 3(3), 98-110.

[10] Mahboobi, M.; Taghipour, M.; Azadeh, M. Assessing Ergonomic Risk Factors Using Combined Data Envelopment Analysis and Conventional Methods for an Auto Parts Manufacturer. Work-A Journal of Prevention Assessment Rehabilitation (accepted), 2020.

[11] Taghipour, M.; Shabrang, M.; Habibi, M.H; Shamami, N. Assessment and Analysis of  Risk Associated with the Implementation of Enterprise Resource Planning (ERP) Project Using FMEA Technique (Including Case-Study). Management, 2020, 3(1), 29-46.

[12] Taghipour, M.; Hoseinpour, Z.; Mahboobi, M.; Shabrang, M.; Lashkarian, T. Construction projects risk management by risk allocation approach using PMBOK standard. Journal of Applied Environmental and Biological Sciences, 2015, 5(12), 323-329.

[13] Taghipour, M.; Kheirkhahan, H.; Mahboobi, M.; Mohammadi, M. Evaluation of the Relationship between Occupational Accidents and Usage of Personal Protective Equipment in an Auto Making Unit. International Journal of Innovative Research in Science. Engineering and Technology, 2015, 4(9), DOI: 10.15680/IJIRSET.2015.0409141.

[14] Taghipour, M.; Seraj, F.; Seraj, M. Necessity Analysis and Optimization of Implementing Projects with The Integration Approach of Risk Management and Value Engineering. Journal of Economics and Management, 2015, 5(1), 330-346.

[15] Taghipour, M.; Shamami, N.; Lotfi, A.; Parvaei, M.S. Evaluating Project Planning and Control System in Multi-project Organizations under Fuzzy Data Approach Considering Resource Constraints(Case Study: Wind Tunnel Construction Project). Management, 2020, 3(1), 29-46.

[16] Taghipour, M.; Moghadam, A.; Moghadam, N.S.B. Implementation of Software-Efficient DES Algorithm. Advances in Networks, 2015, 3(1), 7-22.

[17] Taghipour, M.; Sharifzadeh, S.; Seraj, F. Risk assessment and analysis of the state DAM  construction projects using FMEA technique. Engineering, 2015, 4(2), 195-203, Corpus ID: 110496771.

[18] Taghipour, M.; Mahboobi, M.; Gharagozlou, H. The Impact of ICT on Knowledge Sharing Obstacles in Knowledge Management Process (Including Case-Study). Iranian Journal of Information processing and Management, 2016, 31(4), 1049-1074..

[19] Taghipour, M.; Saffari, K.; Sadri, N. Assessment of the Relationship Between Knowledge Managment Implementation and Managers Skills (Case Study: Reezmoj System Company in Iran). Science Journal of Business and Management, 2016, 4, 114-120.

[20] Taghipour, M.; Nokhbefallah, M.; Nosrati, F.; Yaghoubi, J.; Nazemi, S. Evaluation of the effective variables of the value engineering in services(Qazvin post center case study). Journal of Applied Enviromental and Bilogical Science, 2015, 5(12), 319-322.

[21] Khalilpour, M.; Kamyabi, Y.; Nabavi, C.S.A; Taghipour, M. HE Impact ofAccounts’Ethical Approaches on The Disclosure  Quality of  Corporate Social Responsibility Information an Islamic Perspective in Iran. National Academy of Managerial Staff of Culture and Arts Herald, 2018, 1, 1173-1181.

[22] Taghipour, M.; Sedaghatmanesh, P.; Safari, M.; Hekmati, N. Identification and Modeling of Radio Wave Propagation Channel in Industrial Environments. International Journal of Innovative Research in Science, Engineering and Technology, 2015, 4(9), 9260-9271.

[23] Taghipour, M.; Seraj, F.; Amin, M.; Changiz, D.M. Evaluating CCPM method versus CPM in multiple petrochemical projects. Management, 2020, 3(3), 1-20.

[24] Soleymanpour, M.; Taghipour, M.;  Shamami, N. Mathematical modeling for the location-allocation problem - allocation of mobile operator subscribers’ affairs’ agencies under uncertainty conditions. Journal of Multidisciplinary Engineering Science and Technology, 2020, 7(5), 11845-11852.

[25] Taghipour, M.; Soofi, M.E.; Mahboobi, M.; Abdi, J. Application of Cloud Computing in System Management in Order to Control the Process. Management, 2020, 3(3), 34-55.

[26] Taghipour, M.; Ahmadi, S.J. Evalation of Tourist Attractions in Borujerd County with Emphasis on Development of New Markets by Using Topsis Model. Science Journal of Business and Management, 2015, 3(5), 175-189.

[27] Abdollahzadeh, N.; Taghipour, M. Identify and Priorize Suitable Area for Ecotourism Development using Multi-criteria Analysis for Development of the Tourism Market in Iran (Nathanz City). International Journal of Innovative Research in Science, Engineering and Technology, 2015, 4(11), 11525-11536.

[28] Mirzaie, F.; Nazari, A.; Zargham, B.H; Taghipour, M. The Relationship Between Social Bearing Capacities with Conflict as a Result, in the Perception of the Visiting Historical Sites. Journal of Investment and Management, 2015, 4(6), 403-408.

[29] Abdi, H.A.; Safarian, H.S.; Yusefi, S.A.R.; Taghipour, M. the relationship between strategic planning with entrepreneurial marketing in the saderat bank of north tehran. Journal of Process Engineering, 2018, 4(10), 34-42.

[30] Abbasi, S.; Taghipour, M. An Ant Colony Algorithm for Solving Bi-criteria Network Flow Problems in Dynamic Networks, 2015, 3(5), 34-48.

[31] Sedaghatmanesh, P.; Taghipour, M. Reduction of Losses and Capacity Release of Distribution System by Distributed Production Systems of Combined Heat and Power by Graph Methods. American Journal of Electrical Power and Energy Systems, 2015, 4(6), 84-99. 

[32] Taghipour, M.; Safari, M.; Bagheri, H. A Survey of BPL Technology and Feasibility of Its Application in Iran (Gilan Province). Science Journal of Circuites, Systems and Signal Processing, 2015, 4(5), 30-40.

[33] Seddigh, M.B.; Beheshti, S.M.A.; Chegini, H.; Taghipour, M. Studied Assessing the Effect of FRP System on Compressive and Shear Bending Strength of Concrete Elements. International Journal of Innovative Research in Science. Engineering and Technology, 2015, 4(11), 11511-11524.

[34] Jalili, L.; Ghafourian, M.; Toopal, T.; Taghipour, M. Comparative Study of Khaje Rashid al-Din Views on Rab-e Rashidi Islamic Utopia and Kevin Lynch Ideas. Journal International Journal of Archaeology, 2015, 3(5), 39-47.

[35] Khodakhah, J.L.; Kasrayee, F.; Khodakhah, J.S.; Taghipouret, M. The Analysis of Effect Colour Psychology on Environmental Graphic in Childeren Ward at Medical Centers. Psychology and Behavioral Sciences, 2016, 5(2), 51-61.

[36] Taghipour, M.; Vosough, A.; Azizi, D.; Abdi, J. Insurance Performance Evaluation Using Bsc-Ahp Combined  Technique. Journal National Academy of Managerial Staff of Culture and Arts Herald, 2018, 4, 112-120.

[37] Rezvani, B.A.; Ghobadian, V.; Taghipour, M. The design of high-rise building with ecological approach in iran(Alborz Province). International Journal of Modern Trends in Engineering and Research, 2015, 2(10), 455-464.

[38] Torabi, F.;  Taghipour, M.; Madankan, M.; Mahdijoo, R.; Mahdijoo, A. Implementation of hierarchy production planning model and its theoretical comparison with manufacturing resources planning (MRP II) (Case study of Iran Khodro Company). Journal of Applied Environmental, 2015, 3(12), 196-202.

[39] Taghipour, M.; Barzegar, P.; Mahboobi, M.; Mohammadi, S. Investigating the Relationship between Competitive Strategies and Corporates Performance (Case Study: Parsian Banks of Tehran). Management, 2020, 3(4), 13-28.

[40] Taghipour, M.; Ganji, F.; Zolfagharijoo, A.; Lotfi, A.; Torabi, F. The identification and prioritization of effective indices on optimal implementation of customer relationship management using TOPSIS, AHP methods(Case study: Pasargad bank). Management, 2020, 3(4), 43-60.

[41] Taghipour, M.; Yadi, H. Seismic Analysis (Non-Linaear Static Analysis (Pushover) and Nonlinera Dynamic) on Cable-Stated Bridge. American Journal of Civil Engineering, 2015, 3(5), 129-139.

[42] Taghipour, M.; Moosavi, A. A look at Gas Turbine Vibration Condition Monitoring in Region 3 of Gas Transmission Operation. Journal of Environmental Science, Computer Science and Engineering & Technology(JECET) , 2020, 9(3), 423-432.

[43] Taghipour, M.;  Habibi, M.H.; Amin, M. The Impact of Working Capital Management on the Performance of Firms Listed in Tehran Stock Exchange (TSE). Journal of Multidisciplinary Engineering Science and Technology (JMEST), 2020, 7(6), 12146-12154.

[44] Azarian, R.;  Rahmani, M.; Taghipour, M. The Impact of Implementing Total Quality Management on Job Satisfaction. First International Conference on the Role of New Technologies in the Humanities, Allameh Tabatabai University, Tehran, 2016.

Related Articles