Management, Vol. 3, Issue 5, Dec  2020, Pages 1-15; DOI:

The Effect of Implementing Total Quality Management on Job Satisfaction (Including Case-Study)

Management, Vol. 3, Issue 5, Dec  2020, Pages 1-15.


Reza Azarian 1 , Gholamreza Tizfahm Fard 2 , Abotaleb Habibi Machiyani 3 , Mohammad Taghipour 4*

1 Industrial Engineering, Ghiaseddin Jamshid Kashani, Non-Profit University, Qazvin, Iran

2 Department of Management, Allameh Tabatabai University, Tehran, Iran

3 Department of Management, Kharazmi University, Tehran, Iran

4 Young Researchers and Elites club, Science and Research Branch, Islamic Azad University, Tehran, Iran

Received: 8 May 2020; Accepted: 10 June 2020; Published: 13 July 2020

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Projects Most of the research studies conducted by the education organization have attended sub-branches of management and have given less consideration to total quality management (TQM) as an important and comprehensive issue that evaluates an organization from different aspects in order to enhance it. The present study has examined the effect of TQM system and its impact on job satisfaction in the educational organization. This research is applied based on the purpose and is descriptive-survey in terms of nature and method. The statistical population of this study include the managers and experts of different levels of departments of the educational organization, as well as principals, deputies, and school staff; the stratified-random sampling method was used. The method is based on inferential statistics (data correlation analysis) and SPSS software was used to analyze the data. The results showed that there was a significant difference between TQM and increased job satisfaction in the educational organization.


Total Quality Management, Job Satisfaction, Education


© 2017 by the authors. Licensee International Technology and Science Press Limited. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


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[4] Rezvani, B.M.; Taghipour, M. Identification and Management of Risks in Construction Projects. American Journal of Civil Engineering, 2015, 3(5), 170-177.

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[44] Azarian, R.;  Rahmani, M.; Taghipour, M. The Impact of Implementing Total Quality Management on Job Satisfaction. First International Conference on the Role of New Technologies in the Humanities, Allameh Tabatabai University, Tehran, 2016.

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